Dr Bee Leng, thank you for the Service Self-Efficacy course. I applied them on a daily basis and also used the learning pointers to coach my staffs.” 
Denis Tan
General Manager : Mitsubishi Electric Asia Pte Ltd

It has been great fun and impactful service excellence training Dr Bee Leng has delivered for our Centre Managers, Supervisors and Rehab Leads as a start to build a service culture in our organization. Bee Leng has a natural ability to engage her learners and relate content into context that enabled application of knowledge and skills in our areas of work. She has certainly co-created service excellence with us and demonstrated what serving with love and joy was like. A facili-trainer who is committed and passionate about making a difference to her clients, I’d highly recommend Bee Leng to any organization who wants to create a strong customer service culture .

Winnie Koh
Senior Manager – St Luke’s Eldercare Ltd

Thank you Dr Seow for your partnership in co-creating our service ideation workshop! Your passion is contagious and your delivery was captivating and inspiring! The participants took away many new ideas which helped sharpen their service. We look forward to some of these innovations coming to fruition. ” 

Damon Wong
General Manager - Quality Service Management : Changi Airport Group

Attended Driving Service Empathy workshop conducted by Dr Seow Bee Leng who truly inspired me in gaining new perspectives, concepts and insights that will empower me to serve customers with empathy, joy and love. The T-F-A concept is unique and leads one to the realization that while we pursue in high tech in the race of towards digitalization, it is important not to lose sight on the high touch. A great course to attend about feeling economy and improving emotional literacy.

Claren Chang
Senior Vice-President : DBS Bank

Dr Seow collaborated with me in selecting and grooming our bank's service excellence champion to win a Top service award in the financial industry. I greatly appreciate her help on providing advice on how to present our service excellence champion's customer-centric mindset and focus in the difficult situations. In those service workshops that Dr Seow had delivered, I had the opportunity to learn about her deep knowledge in customer service and a structured process in handling service recovery, coupled with a strong customer engagement element. Thank you for mentoring and showing us what we can do when we embrace a strong customer-centric mindset to deliver the best service experience. I will definitely recommend Dr Seow for training and facilitation on delivering great service.

Cindy Fok
Vice President - Service Transformation : OCBC Bank

Customer centricity is a key behavior for our shared service team and I would like to thank you in supporting our development in this important area. Your ability to engage and involve the teams in participating in the training sessions was very impressive and this was reinforced by the techniques and exercises that you used which really allowed the team to learn and develop. I am sure that if our teams show the same level of commitment, energy, enthusiasm and service centricity as yourself, we will succeed in enhancing our service delivery. The feedback we have had from all our participants has been very positive and so much so that two of our 'internal customer business units' have asked about the training having seen our teams development - already you have made an impact!” 
Ian Brown
Head (APAC Shared Services): Solvay
Dr Seow is an outstanding Customer-Centricity Trainer. It has probably been more than 15 years since I have worked with Dr Bee Leng, engaging her services throughout the different companies that I have been to, and she has never fail to amaze us with her passion and energy for Service Excellence. Her biggest strength is her being approachable and able to relate her stories to our business context. Her trainings are always full of fun and energy. I would highly recommend Bee Leng's Service Excellence Courses to any organization who seeks to better their customer experience.” 
Tan Kok Tong
Country Service Manager : GE Healthcare
Thank you for the service training with our HR community. It was a great session and learning with the interesting metaphor of 'hands clapping of giver and receiver' and more importantly the need to focus out of the little black dot on the piece of white paper. Looking forward to more learning together with the HR community.

Linda Ng
Regional Human Resources Business Partner : Accenture

I attended the Service Excellence training with Dr Seow at our HR Forum at Bangkok. She will transform you to an excellent service provider through what she imparted. I remember and applied what she passionately communicated to serve from the heart and the powerful Service Language.” 
Ramil Anzaldo
Human Resource Manager : Frasers Hospitality
Dr Bee Leng’s classes are a joy to be in. Her positive disposition makes her the right person to facilitate topics around customer centricity and experience. Examples provided were also relevant to our field of work which makes it easy to implement.” 
Sheryl Yeo
Senior Vice-President (Branch Director) : Hong Kong and Shanghai Banking Corporation
Dr Seow is a wonderful facilitator and trainer. She created a hearty environment for participants to connect and created memorable learning outcomes. Well structured and reflective design that enabled the group to deeply imprint learning for personal actions to make a difference. Thank you, Dr Seow. Highly recommended.
Rita Chan
Director - Walmart
Thank you to Dr Bee Leng for your two days sharing on Service Excellence, Service Language CRM and adding value to our internal and external customers in healthcare. I learnt about numb, blind and deaf spots when serving patients with the application of empathic listening skills to attend to their needs. I enjoyed the light-hearted, experiential and fun way of learning with my peers. I will take the challenge to consciously utilise and sharpen my new acquired skills.
Janson Lim
Therapist: St Luke's Hospital
As a trainer, you were able to engage our minds and made us reflect on what customer service is all about. We had no doubt that you as a trainer shared with us the same passion with regards to excellence in service standards. You inspired us - we are thankful for the many tips you imparted in the session. The techniques and games you shared, gave all of us the confidence to deliver our message to the rest of our colleagues. You are an engaging trainer - we were impressed with your confidence, professionalism and discipline.
Theresa Yeo
HR Director : The Esplanade Co Ltd
It is a pleasure to participate in a workshop facilitated by Dr Seow which very engaging, enabling and simulating. Dr Seow brings diversity of experiences into facilitation in very structured process. This facilitation combines psychological underpinnings with useful tools and then connect both to real life scenarios. Participants feel empowered, heard, committed and encouraged to explore new boundaries to their roles in a world with consistent changes. Through this process, members can bring new values to their roles through collaboration and co-innovation.
Han Ngi Juan
General Manager : Yokogawa Engineering Asia Pte Ltd
I attended Dr Seow’s Winning Through Superior Service workshop and I applied what I had learnt – content into work context. In one week, I received two compliments from my customers. I am sure more will come! Thank you very much for your inspiring and practical training.
Rozely Woon
Executive : Jardine Cycle & Carriage Limited
Dr Seow is passionate in designing service excellence training to support career coaches in walking the job search journey with jobseekers. She is a close partner in designing programmes to support jobseekers in enhancing their employability, especially in building a positive mindset towards new career. Lots of customisation went into these programmes and training. I am glad for Dr Seow’s openness and positivity in exploring new ideas.
Ang Li May
Chief Executive Officer : Bizlink Centre Singapore
On behalf of the MediShield Life Review Committee and the Ministry of Health, we would like to thank you for facilitating at MediShield Life dialogue sessions with the Chinese Development Assistance (CDAC) and Singapore Federation of Chinese Clan Association. We are grateful for your extensive experience in facilitation, and the active role you played in enhancing the facilitation plan, to ensure it was robust and provided the best opportunity for the participants to be engaged. Your ability to create and sustain a participatory and safe environment for participants to share suggestions was greatly invaluable.
Jeffrey Ong
MediShield Life Review Committee : Ministry of Health
I like the I'm Ok, You're Ok concept and its applications to Service Language CRM. This learning will help my team members and peers as we serve our external and internal clients. I will recommend for all to attend the Winning Through Superior Service Microskills.
Subbarayalu Gopalakrishnan
Senior Vice President
: Citibank
Thank you for organizing the Service Distinction course. The course is application-based and we have acquired the service micro-skills through practice sessions of real-life challenging client scenarios. The relevant “how-to” in our client interactions are impactful.
Gillian Wee
Senior Staff Nurse (Nursing Specialty Care Unit) : National Heart Centre
“It was so wonderful to having you at OMF for the training. I really love the process of the Consensus Workshop Method. Very good and thorough! You were very flexible and made it work very well. We had so much fun and learned a lot. You are an excellent facilitator and workshop leader. Thank you very much once again for taking the time serving us!”

Matthias Holighaus
Acting National Director : OMF International

Bee Leng is an excellent facilitator and trainer. She is super creative in using the different tools. I appreciate her craft and art of facilitation. She holds the safe space for participants to dive deep and have meaningful conversations. What I love most is the way she does what she does with a big heart as she leads the participants to fill their cups' till they overflow with wisdom and insights.

Kris Tay
Director : Rasmussen Consulting Singapore Pte Ltd

Dr Seow impressed me not only with her experience and skills as a veteran facilitator, but also her passion in what she does, her generosity to share and more importantly, the unmistakable aura that she exudes as a true Service Champion. She walks the talk and immediately puts the participants right into the mood for learning, of being open, and being ready to go out there to impact to pay it forward. Not a single moment with her does not effect change. Every interaction with Dr Seow is an inspiring engagement.
Louis Woo
Commericial Trainer - Southeast Asia : Bulgari
Hear it first from the Service Excellence guru, Dr Seow Bee Leng, and get ready to be enthralled with her knowledge-packed and witty presentation. The best part, it is easy to apply Dr Seow's pragmatic and bite-sized training tips at work. To me, that's an A-star learning. Thumbs up, Dr Seow!"
Seri Rahayu
Assistant Vice President - Customer Experience: Hong Kong and Shanghai Banking Corporation
Social Service Institute (SSI) would like to thank you for facilitating the Communities of Practice (CoP) on Service Excellence. Designed to build capability among service employees serving in the different non-profit organizations, the three sessions and the frequently asked questions template captured key areas to provide service employees addressing external clients’ common questions at first touchpoint was delivered. I like to thank you for your time and contribution to SSI and the social service sector.
Belinda Tan
Director : Social Service Institute - National Council Social Service
Dr Seow is a passionate and highly engaging trainer. She always thinks out of the box and experiments new tools and delivery techniques. All her workshops are never the same, yet consistently delivering value that meets the objectives and outcomes. In the few runs of training that I have engaged with Dr Seow, I look forward to the sessions as I can eagerly anticipate something new and interesting. One of her lessons that I will always remember as a participant of her service training is the checking of our blind spots. This learning has helped me grow not just professionally, but as a person as well as in my connecting with my friends and family.
Alfred Lee
Senior Employability Coach : Employment and Employability Institute e2i
Winning Through Superior Service program was well structured and very interesting. All participants felt that this was one of the best training that they had attended. I was meant to be there for the opening but landed up attending the whole course because it was so interesting and I did not want to miss it. The outlook of our front line staff have improved tremendously after attending the course. You have delivered what we wanted and we are very grateful for your assistance. Thank you very much for accepting to come to Bhutan to train us.
Karma Wangchuk
Director : Bhutan Air Transport
I have worked with Bee Leng on a major service campaign for the 7,000 cabin crew to further enhance service standards called Service Over and Above the Rest' (SOAR). She is driven, dynamic and directed her training team well to deliver the training outcomes exceeding expectations within a tight timeframe.
Ng Ju Li
: Singapore Airlines Limited
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