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“Dr Bee Leng, thank you for the Service Self-Efficacy course. I applied them on a daily basis and also used the learning pointers to coach my staffs.” |
Denis
Tan
General Manager : Mitsubishi Electric Asia Pte Ltd
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“It has been great fun and impactful service excellence training Dr Bee Leng has delivered for our Centre Managers, Supervisors and Rehab Leads as a start to build a service culture in our organization. Bee Leng has a natural ability to engage her learners and relate content into context that enabled application of knowledge and skills in our areas of work. She has certainly co-created service excellence with us and demonstrated what serving with love and joy was like. A facili-trainer who is committed and passionate about making a difference to her clients, I’d highly recommend Bee Leng to any organization who wants to create a strong customer service culture .
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Winnie Koh
Senior Manager – St Luke’s Eldercare Ltd
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“Thank
you Dr Seow for your partnership in co-creating our service
ideation workshop! Your passion is contagious and your delivery
was captivating and inspiring! The participants took away many
new ideas which helped sharpen their service. We look forward
to some of these innovations coming to fruition. ” |
Damon
Wong
General Manager - Quality Service Management : Changi Airport
Group
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“Attended Driving Service Empathy workshop conducted by Dr Seow Bee Leng who truly inspired me in gaining new perspectives, concepts and insights that will empower me to serve customers with empathy, joy and love. The T-F-A concept is unique and leads one to the realization that while we pursue in high tech in the race of towards digitalization, it is important not to lose sight on the high touch. A great course to attend about feeling economy and improving emotional literacy.” |
Claren Chang
Senior Vice-President : DBS Bank
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“ Dr
Seow collaborated with me in selecting and grooming our bank's
service excellence champion to win a Top service award in the
financial industry. I greatly appreciate her help on providing
advice on how to present our service excellence champion's customer-centric
mindset and focus in the difficult situations. In those service
workshops that Dr Seow had delivered, I had the opportunity
to learn about her deep knowledge in customer service and a
structured process in handling service recovery, coupled with
a strong customer engagement element. Thank you for mentoring
and showing us what we can do when we embrace a strong customer-centric
mindset to deliver the best service experience. I will definitely
recommend Dr Seow for training and facilitation on delivering
great service. ” |
Cindy Fok
Vice President - Service Transformation : OCBC Bank
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“
Customer centricity is a key behavior for our shared service
team and I would like to thank you in supporting our development
in this important area. Your ability to engage and involve the
teams in participating in the training sessions was very impressive
and this was reinforced by the techniques and exercises that
you used which really allowed the team to learn and develop.
I am sure that if our teams show the same level of commitment,
energy, enthusiasm and service centricity as yourself, we will
succeed in enhancing our service delivery. The feedback we have
had from all our participants has been very positive and so
much so that two of our 'internal customer business units' have
asked about the training having seen our teams development -
already you have made an impact!” |
Ian
Brown
Head (APAC Shared Services): Solvay
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“Dr
Seow is an outstanding Customer-Centricity Trainer. It has probably been more than 15 years since I have worked with Dr Bee Leng, engaging her services throughout the different companies that I have been to, and she has never fail to amaze us with her passion and energy for Service Excellence. Her biggest strength is her being approachable and able to relate her stories to our business context. Her trainings are always full of fun and energy. I would highly recommend Bee Leng's Service Excellence Courses to any organization who seeks to better their customer experience.” |
Tan Kok Tong
Country Service Manager : GE Healthcare
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“Thank
you for the service training with our HR community. It was a
great session and learning with the interesting metaphor of
'hands clapping of giver and receiver' and more importantly
the need to focus out of the little black dot on the piece of
white paper. Looking forward to more learning together with
the HR community. ” |
Linda Ng
Regional
Human Resources Business Partner : Accenture
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“I
attended the Service Excellence training with Dr Seow at our
HR Forum at Bangkok. She will transform you to an excellent
service provider through what she imparted. I remember and applied
what she passionately communicated to serve from the heart and
the powerful Service Language.” |
Ramil
Anzaldo
Human Resource Manager : Frasers Hospitality
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“Dr Bee Leng’s classes are a joy to be in. Her positive disposition makes her the right person to facilitate topics around customer centricity and experience. Examples provided were also relevant to our field of work which makes it easy to implement.” |
Sheryl Yeo
Senior Vice-President (Branch Director) : Hong Kong and Shanghai Banking Corporation
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“Dr
Seow is a wonderful facilitator and trainer. She created a hearty
environment for participants to connect and created memorable
learning outcomes. Well structured and reflective design that
enabled the group to deeply imprint learning for personal actions
to make a difference. Thank you, Dr Seow. Highly recommended.”
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Rita
Chan
Director - Walmart
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“Thank you to Dr Bee Leng for your two days sharing on Service Excellence, Service Language CRM and adding value to our internal and external customers in healthcare. I learnt about numb, blind and deaf spots when serving patients with the application of empathic listening skills to attend to their needs. I enjoyed the light-hearted, experiential and fun way of learning with my peers. I will take the challenge to consciously utilise and sharpen my new acquired skills.” |
Janson Lim
Therapist: St Luke's Hospital
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“As
a trainer, you were able to engage our minds and made us reflect
on what customer service is all about. We had no doubt that
you as a trainer shared with us the same passion with regards
to excellence in service standards. You inspired us - we are
thankful for the many tips you imparted in the session. The
techniques and games you shared, gave all of us the confidence
to deliver our message to the rest of our colleagues. You are
an engaging trainer - we were impressed with your confidence,
professionalism and discipline.”
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Theresa
Yeo
HR Director : The Esplanade Co Ltd
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“It
is a pleasure to participate in a workshop facilitated by Dr
Seow which very engaging, enabling and simulating. Dr Seow brings
diversity of experiences into facilitation in very structured
process. This facilitation combines psychological underpinnings
with useful tools and then connect both to real life scenarios.
Participants feel empowered, heard, committed and encouraged
to explore new boundaries to their roles in a world with consistent
changes. Through this process, members can bring new values
to their roles through collaboration and co-innovation. ” |
Han
Ngi Juan
General Manager : Yokogawa Engineering Asia Pte Ltd
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“I attended Dr Seow’s Winning Through Superior Service workshop and I applied what I had learnt – content into work context. In one week, I received two compliments from my customers. I am sure more will come! Thank you very much for your inspiring and practical training.” |
Rozely Woon
Executive : Jardine Cycle & Carriage Limited
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“Dr Seow is passionate in designing service excellence training to support career coaches in walking the job search journey with jobseekers. She is a close partner in designing programmes to support jobseekers in enhancing their employability, especially in building a positive mindset towards new career. Lots of customisation went into these programmes and training. I am glad for Dr Seow’s openness and positivity in exploring new ideas.” |
Ang Li May
Chief Executive Officer : Bizlink Centre Singapore
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“On
behalf of the MediShield Life Review Committee and the Ministry
of Health, we would like to thank you for facilitating at MediShield
Life dialogue sessions with the Chinese Development Assistance
(CDAC) and Singapore Federation of Chinese Clan Association.
We are grateful for your extensive experience in facilitation,
and the active role you played in enhancing the facilitation
plan, to ensure it was robust and provided the best opportunity
for the participants to be engaged. Your ability to create and
sustain a participatory and safe environment for participants
to share suggestions was greatly invaluable.” |
Jeffrey
Ong
MediShield Life Review Committee : Ministry of Health
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“I
like the I'm Ok, You're Ok concept and its applications to Service
Language CRM. This learning will help my team members and peers
as we serve our external and internal clients. I will recommend
for all to attend the Winning Through Superior Service Microskills.” |
Subbarayalu
Gopalakrishnan
Senior Vice President : Citibank
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“Thank
you for organizing the Service Distinction course. The course
is application-based and we have acquired the service micro-skills
through practice sessions of real-life challenging client scenarios.
The relevant “how-to” in our client interactions are impactful.” |
Gillian
Wee
Senior Staff Nurse (Nursing Specialty Care Unit) :
National Heart Centre
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“It
was so wonderful to having you at OMF for the training. I really
love the process of the Consensus Workshop Method. Very good
and thorough! You were very flexible and made it work very well.
We had so much fun and learned a lot. You are an excellent facilitator
and workshop leader. Thank you very much once again for taking
the time serving us!” |
Matthias
Holighaus
Acting National Director : OMF International
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“Bee
Leng is an excellent facilitator and trainer. She is super creative
in using the different tools. I appreciate her craft and art
of facilitation. She holds the safe space for participants to
dive deep and have meaningful conversations. What I love most
is the way she does what she does with a big heart as she leads
the participants to fill their cups' till they overflow with
wisdom and insights.” |
Kris Tay
Director : Rasmussen
Consulting Singapore Pte Ltd
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“Dr
Seow impressed me not only with her experience and skills as
a veteran facilitator, but also her passion in what she does,
her generosity to share and more importantly, the unmistakable
aura that she exudes as a true Service Champion. She walks the
talk and immediately puts the participants right into the mood
for learning, of being open, and being ready to go out there
to impact to pay it forward. Not a single moment with her does
not effect change. Every interaction with Dr Seow is an inspiring
engagement. ” |
Louis
Woo
Commericial Trainer - Southeast Asia : Bulgari
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“Hear
it first from the Service Excellence guru, Dr Seow Bee Leng,
and get ready to be enthralled with her knowledge-packed and
witty presentation. The best part, it is easy to apply Dr Seow's
pragmatic and bite-sized training tips at work. To me, that's
an A-star learning. Thumbs up, Dr Seow!"” |
Seri Rahayu
Assistant Vice President - Customer Experience: Hong Kong
and Shanghai Banking Corporation
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“Social
Service Institute (SSI) would like to thank you for facilitating
the Communities of Practice (CoP) on Service Excellence. Designed
to build capability among service employees serving in the different
non-profit organizations, the three sessions and the frequently
asked questions template captured key areas to provide service
employees addressing external clients’ common questions at
first touchpoint was delivered. I like to thank you for your
time and contribution to SSI and the social service sector.
” |
Belinda Tan
Director : Social Service Institute - National
Council Social Service
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“
Dr Seow is a passionate and highly engaging trainer. She always thinks out of the box and experiments new tools and delivery techniques. All her workshops are never the same, yet consistently delivering value that meets the objectives and outcomes. In the few runs of training that I have engaged with Dr Seow, I look forward to the sessions as I can eagerly anticipate something new and interesting. One of her lessons that I will always remember as a participant of her service training is the checking of our blind spots. This learning has helped me grow not just professionally, but as a person as well as in my connecting with my friends and family. ” |
Alfred Lee
Senior Employability Coach : Employment and Employability Institute e2i
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“Winning
Through Superior Service program was well structured and very
interesting. All participants felt that this was one of the
best training that they had attended. I was meant to be there
for the opening but landed up attending the whole course because
it was so interesting and I did not want to miss it. The outlook
of our front line staff have improved tremendously after attending
the course. You have delivered what we wanted and we are very
grateful for your assistance. Thank you very much for accepting
to come to Bhutan to train us.” |
Karma
Wangchuk
Director : Bhutan Air Transport
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“I
have worked with Bee Leng on a major service campaign for the
7,000 cabin crew to further enhance service standards called
Service Over and Above the Rest' (SOAR). She is driven, dynamic
and directed her training team well to deliver the training
outcomes exceeding expectations within a tight timeframe.” |
Ng
Ju Li
Manager : Singapore Airlines Limited
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